Server Support Solution

IT systems are crucial business assets and in the majority of companies IT is often at the heart of the business. As such, any downtime can be very expensive and loss of data can be terminal.    It is therefore crucial that you have experienced and dedicated sources of support should things go wrong.   Reactive Networks therefore offer tailored support services with experienced engineers who are always dedicated and proactive in their approach.   Reactive Networks understands that each company has very specific needs and as such we pride ourselves on offering our clients bespoke solutions.   We understand that building a strategic partnership to support your IT infrastructure will ensure that your company’s growth and expansion is met with a forward thinking and effective IT structure.

Server Only Support Solution (TRIAL)

Features included

• Remote diagnostics
• 30 Minutes routine maintenance
• 20 Minutes remote assistance
• Special pricing for hardware & software purchased from us
• Bespoke Network design & configuration
• Broadband and telephone services at special rates
• 24x7 Server Monitoring
• Free basic spam filtering

Overview

As part of this package we aim to prevent system failures which are often the result of no routine maintenance. We check using our monitoring system for adequate disk space, memory usage, network throuput, disk usage & Raid monitoring this gives us most of the information required to planning for expansion. Monitoring backups is also often overlooked & neglected but is often one of the most important parts of your IT system. We update with security patches & verify your antivirus protection also as part of your monthly allocated maintenance time to ensure you are protected. Telephone, remote assistance and maintenance  is provided during normal working hours.

Cost and requirements of the Support Package

Reactive Networks has a team of highly skilled and experienced engineers who are all allocated responsibility for specific clients. We have found that this on site familiarity assists in the speedy identification and resolution of any problems.

Reactive Networks will provide the support service solution on a rolling 3 month retainer basis.    The minimum term is 3 months and we will require 30 days written confirmation of cancellation. There is no site visits included with this package any visits will be quoted separately. This package is a trial services & during the trial period we may need to make some changes to the package as a whole.

For each server you required to be covered by this solution we need the following:

•  
  • 24/7 access to the server by VPN, remote desktop and or VNC (without user intervention)
  • A Login account with administrative privileges
  • The server IP address & VPN details
  • The server serial number
  • Server host name
  • Manufacture & Model
  • Operating system & version
  • Your prompt monthly payment (in advance)

Solution Price:

Please note that all prices quoted are exclusive of VAT which is currently set at 15%.   The figures quoted are charged on a monthly basis and the minimum term is 3 months.   Reactive Networks Ltd standard payment terms are listed at 30 days from the date of invoice.

To arrange please call 08701223390 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it